Return and Refund Policy

Refund & Return Policy

Bright Metal Prints
Last Updated: August 10, 2026

At Bright Metal Prints, we take pride in creating high-quality custom products specifically for our customers. Because many of our products are personalized, custom-designed, or made to order, our return and refund policies differ between custom products and standard, non-custom merchandise.

Please review the following policy carefully before placing your order.

Custom & Personalized Products

All custom, personalized, made-to-order, and customer-specific products are final sale once production has begun.

This includes, but is not limited to:

  • Custom screen-printed apparel

  • Personalized apparel

  • Custom metal photo prints

  • Products containing customer-supplied photographs, artwork, names, text, logos, or designs

  • Custom stickers, signs, magnets, promotional products, and printed merchandise

  • Custom graphic design work

  • Special-order products

  • Products produced specifically for a particular customer, business, team, school, organization, or event

Because these products are created specifically for you and generally cannot be resold, we cannot accept returns or exchanges due to buyer's remorse, incorrect size selection, incorrect information supplied by the customer, or a change of mind.

However, if Bright Metal Prints makes an error with your order, we will work to make it right.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered due to an error by Bright Metal Prints, please contact us within 7 days of delivery.

Please provide:

  • Your name and order number

  • A description of the problem

  • Clear photographs showing the item and the issue

  • Photographs of the packaging if the product was damaged during shipping

After reviewing the issue, Bright Metal Prints may, as appropriate, offer a replacement, reprint, repair, store credit, or refund.

If we determine that Bright Metal Prints made the error, you will not be charged to have the item corrected or replaced.

Please do not discard damaged merchandise or packaging until we have reviewed your claim.

Customer-Supplied Information & Artwork

Customers are responsible for reviewing and verifying all information they provide to Bright Metal Prints, including:

  • Names

  • Dates

  • Spelling

  • Sizes

  • Colors

  • Quantities

  • Photographs

  • Logos

  • Artwork

  • Placement instructions

  • Personalization details

  • Shipping information

Bright Metal Prints is not responsible for errors contained in information or artwork supplied or approved by the customer.

If a proof is provided, the customer is responsible for carefully reviewing and approving the proof before production. Once a proof has been approved and production has begun, changes may not be possible.

Apparel Sizing

Customers are responsible for selecting the correct garment size when placing an order.

Because custom-printed apparel is produced specifically for the customer, we cannot provide refunds or exchanges for incorrectly selected sizes unless Bright Metal Prints supplied a different size from the one ordered.

We strongly recommend reviewing the applicable size chart before ordering.

Color & Image Variations

We make every reasonable effort to accurately reproduce artwork, photographs, and colors. However, colors displayed on phones, tablets, computer monitors, and other screens may differ from the appearance of the finished printed product.

Minor variations in color, print placement, garment construction, substrate appearance, or other characteristics that are normal to the printing and manufacturing process are not considered defects.

Non-Custom Products

Unused and non-custom merchandise that is eligible for return may be returned within 30 days of purchase, unless the product listing states that the item is final sale.

Eligible merchandise must be:

  • Unused and unworn

  • Unwashed

  • Undamaged

  • Unaltered

  • In its original condition

  • Accompanied by proof of purchase

Customers must contact Bright Metal Prints before returning merchandise.

Unless the return is the result of an error by Bright Metal Prints or a defective product, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Cancellations

Please contact Bright Metal Prints as soon as possible if you need to cancel an order.

Orders may be canceled for a full refund before production or custom design work has begun.

Once materials have been ordered specifically for your project, design work has begun, artwork has been approved, or production has started, the order may no longer be eligible for cancellation or a full refund.

If production has not begun but Bright Metal Prints has already incurred non-refundable costs specifically for your order, those costs may be deducted from any approved refund. Any such costs will be disclosed to you.

Custom Design & Artwork Fees

Fees for graphic design, artwork preparation, digitization, color separation, artwork modification, or other creative services are non-refundable once the associated work has been performed.

Payment for design services compensates Bright Metal Prints for the work performed and does not necessarily transfer ownership of source files, production files, working files, or other intellectual property unless otherwise agreed to in writing.

Sale & Clearance Items

Items specifically identified as Final Sale or Clearance cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

Shipping Problems

If tracking shows that your package was damaged during transportation, please contact Bright Metal Prints as soon as possible and provide photographs of both the product and packaging.

If an order is returned to Bright Metal Prints because the customer supplied an incorrect or incomplete shipping address, additional shipping charges may be required before the order can be shipped again.

Bright Metal Prints is not responsible for delays caused by shipping carriers, severe weather, incorrect addresses supplied by customers, or other circumstances outside our reasonable control.

Nothing in this policy limits any rights you may have under applicable law regarding merchandise that was not delivered.

Refund Processing

When a monetary refund is approved, it will generally be issued to the original payment method.

Processing times vary depending on the bank, card issuer, payment processor, or other payment provider. Bright Metal Prints does not control how long a financial institution takes to post an approved refund to an account.

How to Request a Return, Replacement, or Refund

Before returning any product, please contact Bright Metal Prints so we can review your request and provide instructions.

Bright Metal Prints
Johnson City, New York
Email: chloe@brightmetalprints.com
Phone: (607) 765-0294
Website: BrightMetalPrints.com

Please include your name, order number, description of the issue, and photographs when applicable.

Items returned without first contacting Bright Metal Prints may not be accepted.

Our Commitment

Custom printing involves creating something specifically for you, and we want you to be happy with the finished product. If Bright Metal Prints makes a mistake, we will work with you to find an appropriate solution.

At the same time, because personalized and made-to-order products generally cannot be resold, we cannot accept returns or provide refunds for customer ordering mistakes, approved artwork, incorrect size selections, or changes of mind.

By placing an order with Bright Metal Prints, you acknowledge and agree to this Refund & Return Policy.